Als een product niet naar uw wens is, of als u spijt heeft van uw aankoop, dan is het natuurlijk mogelijk om het product te retourneren of te ruilen. Retourneren of ruilen kan binnen 14 dagen na ontvangst van uw aankoop.

However, there are a few conditions you must meet when returning your product. These conditions are set out below. When completing the returns form, you can indicate whether you would like to receive a different product or a refund.

Return policy:

• Retourneren of ruilen is alleen mogelijk binnen 14 dagen na ontvangst van uw bestelling. Dit moet worden aangegeven met het factuurnummer.
• The product must be complete (including booklets, box, labels, etc.), as supplied by us.
• The product must be returned in its original packaging.
• The box may have been opened to view the product, but the product must not have been used.
• Labels, stickers, tags, pouches and protective films must not be removed.
• The product must have been purchased from our online shop.
• Als u ervoor kiest om het geld terug te ontvangen, dan zal dit binnen 14 dagen na ontvangst van het retourproduct worden teruggestort.
• You are responsible for the return postage costs.

Steps for returns:

1. Stuur een email naar [email protected]
2. Please include your invoice number, your name and your address details in this email.
3. Please send the product, quoting the invoice number, to the address below:

We recommend that you send your return parcel by insured post. This way, you will receive a tracking number from the carrier, and if the parcel is lost, the contents will be reimbursed by the carrier.